arion.ph Privacy Policy

1 Introduction

arion.ph ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of all users who access or register on our online gaming platform at arionph.vip. This Privacy Policy ("Policy") describes how arion.ph collects, uses, stores, discloses, and protects your personal information when you use our services.

This Policy applies to all users of the arion.ph Platform, including registered players, visitors who browse without registering, and any individual whose personal data we process in connection with our services. By accessing or using arion.ph, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms and Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail to the extent of the inconsistency.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, arion.ph is the personal information controller responsible for your personal data collected through the Platform.

If you have any questions about how arion.ph handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer through the contact details provided in Section 13 of this Policy.

3 Information We Collect

arion.ph collects personal information through several channels. The categories of personal data we collect include, but are not limited to, the following:

3.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID) submitted for identity verification
• Payment information, including GCash mobile number, PayMaya/Maya account details, and bank account details for deposits and withdrawals
• Username and password (stored in encrypted form)
• Communications you send to our support team via live chat or email

3.2 Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session data including login timestamps, pages visited, and time spent on the Platform
• Game activity data including bets placed, games played, and transaction history
• Cookie and tracking technology data (see Section 7)

3.3 Information from Third Parties

• Identity verification data from KYC (Know Your Customer) service providers
• Fraud detection and anti-money laundering screening results from compliance service providers
• Payment confirmation data from GCash, PayMaya, and banking partners

4 How We Use Your Data

arion.ph uses the personal information we collect for the following purposes:

5 Legal Basis for Processing

arion.ph processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services described in our Terms and Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

6 Sharing Your Information

arion.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya/Maya, and participating Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Fraud and Compliance Services: Anti-money laundering screening and fraud detection providers who help us identify and prevent prohibited activity on the Platform.
• Game Providers: Third-party game studios and content providers whose games are available on arion.ph, to the extent necessary to deliver their games to you.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government agencies where disclosure is required by law or court order.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.

All third-party service providers who process personal data on behalf of arion.ph are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions.

7 Cookies & Tracking Technologies

arion.ph uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalize your experience.
• Analytics Cookies: Collect anonymized data about how users interact with the Platform — such as pages visited, time spent, and features used — to help us improve performance and usability.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behavior.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

8 Data Security

arion.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and payment information
• Two-factor authentication (2FA) available for all registered accounts
• Regular security audits and penetration testing by independent cybersecurity professionals
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Automated monitoring systems to detect and respond to suspicious activity in real time

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, arion.ph will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

9 Data Retention

arion.ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• Identity Verification Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Communications: Retained for two (2) years from the date of the last communication.
• Analytics Data: Anonymized and aggregated after thirteen (13) months; raw session data is deleted after this period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

10 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arion.ph:

• Right to be Informed: The right to know whether arion.ph holds personal data about you and how it is being processed.
• Right of Access: The right to obtain a copy of the personal data arion.ph holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children's Privacy

arion.ph is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use arion.ph is 21 years, in accordance with applicable Philippine gaming regulations.

If arion.ph becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on arion.ph, please contact our support team immediately.

12 Changes to This Policy

arion.ph reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the arion.ph Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the arion.ph Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the arion.ph Platform
• Email: [email protected]

We aim to respond to all data privacy inquiries within five (5) business days. For urgent matters, live chat is the fastest way to reach our team.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.