❓ Help Center

Frequently Asked
Questions about arion.ph

Everything you need to know about registering, depositing, playing, and withdrawing at arion.ph — answered clearly and honestly for Filipino players.

Browse by Topic

What Do You Need Help With?

Registration

Account setup & verification

Deposits

GCash, Maya & bank transfers

Withdrawals

Cashout times & limits

Bonuses

Promos & wagering rules

Games

Slots, live casino & more

Responsible Gaming

Limits, exclusion & support

Registration & Account

Registering at arion.ph is quick and straightforward. Visit the arion.ph website and click the "Register" button on the homepage. Fill in your basic details — full name, email address, mobile number, and date of birth. You'll need to confirm that you are at least 21 years old and agree to the Terms & Conditions. After submitting your registration form, verify your email address via the confirmation link we send you. Once verified, you can log in and start exploring the platform. Full account features (including deposits and withdrawals) require completing KYC verification.

The minimum age to register and play at arion.ph is 21 years old, in strict compliance with Philippine gaming regulations. We verify the age of every player during the KYC process using a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take underage gambling very seriously — if you suspect a minor is using arion.ph, please contact our support team immediately.

arion.ph accepts the following Philippine government-issued IDs for identity and age verification:
  • Philippine Passport
  • Driver's License (LTO)
  • PhilSys National ID
  • SSS or GSIS ID
  • PRC ID
  • Voter's ID
Upload a clear photo or scan of your ID through your account settings. KYC verification is typically completed within 24 hours on business days. You may also be asked to provide a selfie holding your ID for additional verification.

No. arion.ph strictly enforces a one-account-per-player policy. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature on the login page or contact our support team for assistance.

Go to the arion.ph Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam/junk folder. If you still can't access your account, contact our 24/7 live chat support team for manual assistance.
Deposits & Payment Methods

arion.ph supports the following payment methods for Filipino players:
  • GCash — instant deposits and withdrawals
  • PayMaya / Maya — instant deposits and withdrawals
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
All transactions are processed in Philippine Peso (₱). We do not accept credit cards for gambling deposits, in compliance with Philippine regulations.

GCash and Maya deposits are credited to your arion.ph account instantly — usually within seconds of completing the transaction. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing time. If your deposit has not reflected after 2 hours, please contact our support team via live chat with your transaction reference number and we'll resolve it promptly.

The minimum deposit at arion.ph is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in compliance with AMLA regulations.

arion.ph does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. To avoid unnecessary charges, GCash and Maya are generally the most cost-effective options for Filipino players depositing at arion.ph.
Withdrawals & Cashouts

Log in to your arion.ph account and go to the "Cashier" or "Withdraw" section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account details match the name on your arion.ph account — mismatched names will cause delays. Your KYC verification must also be fully completed before your first withdrawal can be processed.

Processing times vary by method:
  • GCash / Maya: 1–3 hours after approval
  • Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
  • UnionBank / InstaPay-enabled banks: same day in most cases
Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Our finance team reviews all withdrawal requests during business hours (8AM–10PM PHT).

The minimum withdrawal amount at arion.ph is ₱200 for GCash and Maya, and ₱500 for bank transfers. Standard accounts have a daily withdrawal limit of ₱50,000. VIP players may have higher limits — contact our support team for details. Large withdrawals above ₱100,000 may require additional identity verification in line with AMLA compliance requirements.

Common reasons for withdrawal delays include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account name between arion.ph and your payment method, or a withdrawal request submitted outside business hours. If your withdrawal has been pending for more than 24 hours without any update, please contact our live chat support team with your withdrawal reference number and we'll investigate immediately.
Bonuses & Promotions

arion.ph offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the promotions page after you log in. Bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a certain number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before the bonus funds convert to real withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes, most bonuses at arion.ph have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. The expiry date for each active bonus is visible in your account's "Bonuses" section. We recommend checking this regularly so you don't miss out.
Games & Platform

arion.ph offers a wide range of games to suit every type of Filipino player:
  • Slots — hundreds of video slots from top providers
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
  • Bingo — classic and themed bingo rooms
  • Fishing Games — including King of Fishing
  • Sports Betting — including American Football, basketball (PBA & NBA), boxing, and UFC
  • Sabong — online cockfighting livestreams
New games are added regularly. Check the arion.ph Casino page for the latest additions.

Yes. All games on the arion.ph platform use certified Random Number Generators (RNG) to ensure completely random and fair outcomes on every spin, hand, or round. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency. The Return to Player (RTP) percentages for individual games are available on request from our support team.

Absolutely. arion.ph is fully optimized for mobile play. The platform works smoothly on all modern smartphones and tablets — Android and iOS — through your mobile browser. No app download is required, though a dedicated app may be available for download from the arion.ph website. For the best mobile experience, we recommend using a stable Wi-Fi or LTE connection, especially for live dealer games and sabong livestreams.
Responsible Gaming & Support

Log in to your arion.ph account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. For more details, visit our Responsible Gaming page.

If you feel your gambling is becoming a problem, you can self-exclude from arion.ph at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period: 30 days, 90 days, 6 months, or permanent. Self-exclusion is processed within 24 hours. Once active, you will not be able to log in or place bets for the duration of the exclusion. The period cannot be shortened once confirmed. You can also request self-exclusion directly through our live chat support team. Visit our Responsible Gaming page for a full step-by-step guide.

arion.ph operates in accordance with the guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating online gaming in the Philippines. We comply with all applicable Philippine laws including the Anti-Money Laundering Act (AMLA) and data privacy regulations under the Data Privacy Act of 2012. Our platform enforces strict age verification (21+), KYC procedures, and responsible gaming standards as required by PAGCOR.

Our customer support team is available 24 hours a day, 7 days a week via live chat on the arion.ph website. For non-urgent inquiries, you can also reach us by email at [email protected]. We aim to respond to all email inquiries within 24 hours. For urgent matters such as account access issues, suspected fraud, or self-exclusion requests, please use live chat for the fastest response.

Still Have Questions About arion.ph?

Our support team is online 24/7 and ready to help. Or jump straight in and experience arion.ph for yourself — slots, live casino, bingo, sabong, and more are waiting.

Explore arion.ph Casino Log In to My Account
💬 24/7 Live Chat 📧 Email Support 🛡️ Responsible Gaming Tools 🎰 Fair RNG Games

21+ only. "Gambling is addictive. Know when to stop." arion.ph operates under PAGCOR guidelines.